Inbound Customer Service Call Center Representative Job at Waste Connections, Vancouver, WA

  • Waste Connections
  • Vancouver, WA

Job Description

:

Waste Connections is looking for a high energy Customer Service Representative to join our team in Vancouver, Washington .

Schedule is Monday - Friday

Shift is 8:00 AM - 5:00 PM

Starting rate of pay is $21.00/Hour

As a member of our world class team of Customer Service Representatives, you will feel like you're a part of something bigger than yourself. Our team works together towards a common goal, making our Customer Service the best in the industry! Can you turn issues into opportunities? Does “High Call Volume” sound like your kind of day? If the answer is Yes, then you're who were looking for!

DUTIES AND RESPONSIBILITIES:

  • Work in conjunction with other departments to resolve customer disputes & demonstrate ability to become proficient in the use of proprietary operational systems.
  • Interview customers and record information into computer for customer service, talk with customers by phone and in person, receive orders for installation, discontinuance, or change in service.
  • Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders.
  • Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
  • Deliver services to customers in a manner that promotes goodwill.
  • Interact with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
  • Ability to work in a fast paced, cooperative, high call volume environment with very detailed expectations. Average call volume is 35-45 calls/shift.
  • Solicit sale of new or additional services.
  • Assist in other areas as needed.

WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Work environment is in a call center office setting.
  • Areas are clean, ventilated, and well lighted.
  • Our Customer Service Representatives normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
  • CSR call areas can be noisy, and work may be repetitious and stressful, with little time in between calls, while still providing excellent service.
  • All calls are recorded for quality assurance and some calls are evaluated to ensure the highest standards.
  • Long periods spent sitting, typing, or looking at a computer screen are very common.

MINIMUM JOB REQUIREMENTS:

  • Ability to read, write, comprehend, and communicate in English.
  • High school diploma or equivalent preferred .
  • 2 years of Customer Service experience in a high call volume atmosphere.
  • Proficient experience with MS Word, Excel, and Email preferred .
  • Typing and 10-key skills are required.
  • Must have excellent organization and communication skills.
  • Ability to analyze and solve problems, gather data, compile information, and prepare reports.
  • Willingness and ability to work remotely during covid-19 temporary remote working protocols.
  • Access to high-speed internet in remote workspace during covid-19 temporary remote working protocols.

WHAT WE OFFER:

  • Call Center Bonus Program
  • Excellent Medical, Dental and Vision Benefits
  • Paid Time off
  • 401k Program with company match
  • Year round, full-time, stable work

To be considered for any of our current openings you must complete an application at .

Application information and additional instructions can be found once you select your position of interest.

We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Washington State Pay Range is $21.00-25.00/HR

Job Tags

Full time, Contract work, Temporary work, Work at office, Remote work, Monday to Friday, Flexible hours, Shift work

Similar Jobs

Mercedes-Benz of Palm Beach

BDC Outbound Call Center Agent Job at Mercedes-Benz of Palm Beach

 ...include on-the-job training. Prior call center experience making outbound calls is preferred, but not required. BDC Call Center Agent - Benefits ~$16 base per hour, plus bonus!~ Family Owned and Operated ~ Medical, Dental, and Vision Insurance ~401K and additional... 

AIR Control Concepts

Freight Broker Job at AIR Control Concepts

 ...Job Title : Freight Broker Operating Company: MaRRS Distribution & Logistics Job Location :Chesterfield, MO FLSA Status :Exempt Salary Range : $60k plus bonus About: MaRRS Distribution & Logistics A member of the AIR Control Concepts family... 

PURCOR Pest Solutions

Inbound Inside Sales Representative Job at PURCOR Pest Solutions

: Please note that this is an afternoon/evening shift from: M-F, 2:30 - 11:00 EST Onsite WHO WE ARE PURCOR Pest Solutions, a brand of CertusPest, one of the fastest growing names in the pest control industry - with a national presence and currently ranked #19 on...

Wyndham Destinations

Remote Inbound Sales Agent Job at Wyndham Destinations

We Put the World on Vacation Travel + Leisure Co. is the worlds leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its...

Motus Freight

Freight Broker (3PL Sales) Job at Motus Freight

 ...CALLING ALL FREIGHT BROKERS! Motus Freight is seeking a high-energy, driven, and sales-focused professional to join our team as a Sales Executive / Market Advisor . This is a true hunter roleideal for someone who thrives on building relationships, closing deals, and...